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Correspondent

23 August 2024 at 9:59:04 pm

Fatal Negligence

Newborns dying in a fire inside a government hospital is a devastating indictment of a system that is supposed to protect its most vulnerable patients. The Amravati District Women’s Hospital tragedy, where a blaze killed three infants, joins a long list of preventable institutional failures. Thirty-nine babies were inside the three-compartment facility when the fire erupted after a ventilator in the neonatal unit caught fire. Thirty-six were eventually rescued. Parents and eyewitnesses have...

Fatal Negligence

Newborns dying in a fire inside a government hospital is a devastating indictment of a system that is supposed to protect its most vulnerable patients. The Amravati District Women’s Hospital tragedy, where a blaze killed three infants, joins a long list of preventable institutional failures. Thirty-nine babies were inside the three-compartment facility when the fire erupted after a ventilator in the neonatal unit caught fire. Thirty-six were eventually rescued. Parents and eyewitnesses have alleged that the fire alarms did not sound and the automatic sprinklers failed to activate even as the district administration has said the hospital underwent regular fire audits and had applied for this year’s audit. An audit is meaningful only if it establishes that equipment works when lives depend on it. Maharashtra has already witnessed the deadly consequences of fire-safety failures in public hospitals. In 2021, eleven Covid-19 patients died in a fire at the Ahmednagar district hospital even though a fire audit conducted months earlier had recommended a firefighting system. The Amravati tragedy demands more than the familiar ritual of a high-level inquiry, compensation and promises of “strictest action”. The announcement of ex gratia payments cannot compensate parents who have lost a child they had barely begun to know. The investigation must establish not merely what ignited the fire, but why it was allowed to become fatal. Was the ventilator properly maintained? Were electrical and medical devices routinely inspected? Did alarms function? Were sprinklers operational? Was the NICU appropriately located and equipped for evacuation? Were staff trained and drills conducted? And most importantly, who was responsible for ensuring that every safeguard worked? There is another troubling detail: the neonatal unit was reportedly housed on the third floor, rather than at ground level, and questions have arisen over whether the unit was part of the building’s original plan. The state has built an elaborate architecture of laws and child-protection standards which seldom matches the situation on ground. Whether in government hospitals, schools or anganwadis, safety has become a box to be ticked rather than a responsibility to be lived. The most vulnerable children are consequently left dependent not on systems, but on the vigilance and heroism of individual staff members. That is an appalling way to run the childcare infrastructure of one India’s most developed states. A NICU is perhaps the worst possible place for institutional complacency: its patients are immobile, medically dependent and extraordinarily vulnerable to smoke, heat and even brief disruption of life-support equipment. The government must ensure that the Amravati deaths do not become another entry in the grim ledger of hospital tragedies followed by inquiries, outrage and forgetting. The real test will be whether the state can prevent the next newborn from dying in a hospital that was supposed to save him.

From Mumbai to Meta

Kunal Shah’s rise from city entrepreneur to global head of WhatsApp signals that India is producing genuine architects of the digital age.

For much of the internet era, the world’s defining digital products were imagined in California. The next chapter looks markedly different. Artificial intelligence, digital finance and ubiquitous connectivity have flattened the distance between Silicon Valley and the rest of the world. Increasingly, the most interesting ideas are emerging not merely from American technology giants but other countries.


Few people embody that transition better than Kunal Shah. His recent appointment as the global head of WhatsApp, following Meta’s $900 million investment in CRED, represents the arrival of an Indian entrepreneur at the helm of one of the world’s most consequential digital platforms.


Unlike many celebrated founders whose credentials begin with engineering degrees, Shah’s intellectual roots lie elsewhere. A graduate in philosophy from Mumbai’s Wilson College, he briefly enrolled for an MBA. However, rather than collecting qualifications, he accumulated ideas, ranging effortlessly across economics, psychology, incentives and consumer behaviour. His social-media essays and public lectures have acquired an almost cult following among entrepreneurs because they treat business less as accounting than as applied anthropology.


His entrepreneurial journey mirrors India’s own digital awakening. Long before smartphones transformed everyday commerce, Shah recognised that friction was the enemy of adoption. His first venture, FreeCharge, helped familiarise millions of Indians with digital payments during a period when cash remained king. Its success made him one of the pioneers of India’s fintech revolution.


Following its sale, Shah resisted the temptation to launch another fashionable startup immediately. Instead, he spent years investing in young companies, observing founders and dissecting consumer behaviour with the patience of an academic. That unusually reflective interlude shaped CRED, the company he founded in 2018 around a deceptively simple proposition that trust should carry economic value.


Many regarded the idea as eccentric. Why reward consumers merely for paying their credit-card bills on time? But Shah saw something deeper. Modern economies increasingly depend upon trust and reputation. CRED transformed disciplined financial behaviour into a platform that eventually expanded into lending, commerce, insurance, wealth management and payments. Today the company serves around 17 million monthly active members, and has attracted more than $900 million from global investors. It generates annual revenues of roughly $325 million. Importantly, these figures signify that patient product thinking can triumph over fashionable exuberance.


Shah’s influence extends well beyond the companies he has founded. He has become perhaps India’s most prolific angel investor, backing more than 250 startups while mentoring hundreds of entrepreneurs. His counsel has shaped businesses across sectors, while advisory roles with Peak XV Partners, Pine Labs and industry bodies have given him an outsized influence over the direction of India’s startup ecosystem. Shah has consistently argued that enduring businesses are built not on funding rounds but on understanding incentives, habits and human psychology. Those qualities explain why Meta came calling.


Mark Zuckerberg praised Shah’s “builder mentality” while Meta’s Chief Product Officer, Chris Cox, highlighted his grasp of how WhatsApp fits into people’s everyday lives. That endorsement recognises that the future of messaging lies increasingly beyond messaging itself. Artificial intelligence, digital payments, commerce and business communication are converging into a single ecosystem. Few executives possess practical experience across all four domains.


India offers perhaps the clearest glimpse of that future. It is WhatsApp’s largest market, its most sophisticated laboratory for business messaging and an increasingly important arena for digital payments. Shah understands this ecosystem instinctively because he helped build it. His career has unfolded alongside India’s digital public infrastructure, the smartphone revolution and the emergence of one of the world's most dynamic entrepreneurial cultures.


There is something symbolically satisfying about the appointment. While technology has long celebrated engineers who solve computational problems, Shah belongs to a different tradition of the entrepreneur who begins by asking why people behave as they do. His greatest strength lies in understanding incentives, trust and networks.


History suggests that the most transformative technology leaders are rarely prisoners of technology alone. They are students of people. In elevating Kunal Shah to lead WhatsApp, Meta is betting that the next era of the internet will be shaped less by algorithms than by a deeper understanding of the billions of human beings who use them. Judging by Shah’s career so far, that is a wager with every chance of paying handsome dividends.

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