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By:

Kiran D. Tare

21 August 2024 at 11:23:13 am

From Mumbai to Meta

Kunal Shah’s rise from city entrepreneur to global head of WhatsApp signals that India is producing genuine architects of the digital age. For much of the internet era, the world’s defining digital products were imagined in California. The next chapter looks markedly different. Artificial intelligence, digital finance and ubiquitous connectivity have flattened the distance between Silicon Valley and the rest of the world. Increasingly, the most interesting ideas are emerging not merely from...

From Mumbai to Meta

Kunal Shah’s rise from city entrepreneur to global head of WhatsApp signals that India is producing genuine architects of the digital age. For much of the internet era, the world’s defining digital products were imagined in California. The next chapter looks markedly different. Artificial intelligence, digital finance and ubiquitous connectivity have flattened the distance between Silicon Valley and the rest of the world. Increasingly, the most interesting ideas are emerging not merely from American technology giants but other countries. Few people embody that transition better than Kunal Shah. His recent appointment as the global head of WhatsApp, following Meta’s $900 million investment in CRED, represents the arrival of an Indian entrepreneur at the helm of one of the world’s most consequential digital platforms. Unlike many celebrated founders whose credentials begin with engineering degrees, Shah’s intellectual roots lie elsewhere. A graduate in philosophy from Mumbai’s Wilson College, he briefly enrolled for an MBA. However, rather than collecting qualifications, he accumulated ideas, ranging effortlessly across economics, psychology, incentives and consumer behaviour. His social-media essays and public lectures have acquired an almost cult following among entrepreneurs because they treat business less as accounting than as applied anthropology. His entrepreneurial journey mirrors India’s own digital awakening. Long before smartphones transformed everyday commerce, Shah recognised that friction was the enemy of adoption. His first venture, FreeCharge, helped familiarise millions of Indians with digital payments during a period when cash remained king. Its success made him one of the pioneers of India’s fintech revolution. Following its sale, Shah resisted the temptation to launch another fashionable startup immediately. Instead, he spent years investing in young companies, observing founders and dissecting consumer behaviour with the patience of an academic. That unusually reflective interlude shaped CRED, the company he founded in 2018 around a deceptively simple proposition that trust should carry economic value. Many regarded the idea as eccentric. Why reward consumers merely for paying their credit-card bills on time? But Shah saw something deeper. Modern economies increasingly depend upon trust and reputation. CRED transformed disciplined financial behaviour into a platform that eventually expanded into lending, commerce, insurance, wealth management and payments. Today the company serves around 17 million monthly active members, and has attracted more than $900 million from global investors. It generates annual revenues of roughly $325 million. Importantly, these figures signify that patient product thinking can triumph over fashionable exuberance. Shah’s influence extends well beyond the companies he has founded. He has become perhaps India’s most prolific angel investor, backing more than 250 startups while mentoring hundreds of entrepreneurs. His counsel has shaped businesses across sectors, while advisory roles with Peak XV Partners, Pine Labs and industry bodies have given him an outsized influence over the direction of India’s startup ecosystem. Shah has consistently argued that enduring businesses are built not on funding rounds but on understanding incentives, habits and human psychology. Those qualities explain why Meta came calling. Mark Zuckerberg praised Shah’s “builder mentality” while Meta’s Chief Product Officer, Chris Cox, highlighted his grasp of how WhatsApp fits into people’s everyday lives. That endorsement recognises that the future of messaging lies increasingly beyond messaging itself. Artificial intelligence, digital payments, commerce and business communication are converging into a single ecosystem. Few executives possess practical experience across all four domains. India offers perhaps the clearest glimpse of that future. It is WhatsApp’s largest market, its most sophisticated laboratory for business messaging and an increasingly important arena for digital payments. Shah understands this ecosystem instinctively because he helped build it. His career has unfolded alongside India’s digital public infrastructure, the smartphone revolution and the emergence of one of the world's most dynamic entrepreneurial cultures. There is something symbolically satisfying about the appointment. While technology has long celebrated engineers who solve computational problems, Shah belongs to a different tradition of the entrepreneur who begins by asking why people behave as they do. His greatest strength lies in understanding incentives, trust and networks. History suggests that the most transformative technology leaders are rarely prisoners of technology alone. They are students of people. In elevating Kunal Shah to lead WhatsApp, Meta is betting that the next era of the internet will be shaped less by algorithms than by a deeper understanding of the billions of human beings who use them. Judging by Shah’s career so far, that is a wager with every chance of paying handsome dividends.

Muslims aghast as a Hindu dons CEO’s cap

Mumbai: Sparking intense debate and deep unease among Muslims, the Maharashtra government has appointed a non-Muslim IAS officer as the Chief Executive Officer (CEO) of the State Haj Committee (SHC), just as preparations for the annual Haj pilgrimage get underway.

 

According to official sources, Manoj Jadhav, a high-ranking IAS officer, is named the new SHC CEO, replacing Shaikh Ibrahim S. Aslam, who demitted office recently.

 

The appointment is being described by critics as unprecedented in the state’s history, even as state government officials maintain that the SHC CEO’s role is administrative in nature.

 

Unconvinced, community leaders and legal experts point out that the position carries significant religious and operational responsibilities.

 

India sends around 1.75-lakh Haj pilgrims to Saudi Arabia every year, with a substantial majority coordinated through state and central Haj committees. The CEO is directly involved in overseeing the logistics, accommodation, travel schedules, coordination with Saudi authorities, and compliance with religious requirements associated with the Holy Haj pilgrimage.

 

Former SHC Chairman (2014-2018) Alhaj Ebrahim Gulam Nabi Shaikh, said the appointment has raised serious questions over its validity. “There is no provision in either the Central or State Haj Committee Acts that explicitly allows or envisages such an appointment. It is shocking how this decision was taken without consulting all stakeholders. Beyond administration, the CEO must address several religious and community-sensitive issues. Many Muslims are genuinely worried about how this will be handled,” he told The Perfect Voice.

 

Well-known advocate Yusuf Abrahani termed the decision “blatantly illegal” and said it has caused widespread distress. “I am in touch with major Muslim organisations, community leaders, trusts, and clerics across the state. We plan to challenge this appointment in court as early as next week,” he said.

 

Abrahani further noted that the CEO is traditionally expected to travel to Mecca and Medina, engage with Haj authorities, and possess a working understanding of Haj rites, rituals, and Islamic practices.

 

“This is far from being merely an organisational job. The question is not personal competence, but institutional appropriateness and legality,” he added.

 

Muslim intellectual M. Faisal Azmi, whose father, the late Hafiz Naushad Azmi was an ex-SHC Chairman, described the development as ‘absolutely unimaginable’. “It has shaken the entire Muslim community. Senior religious leaders and legal experts are discussing various options to challenge and rectify this,” he said.

 

“This is purely a matter of faith and religious administration of the Muslim community and cannot be tinkered with casually. It must be examined whether the Haj Committee Act permits such an appointment and under what circumstances. If it does not, the decision is clearly open to legal challenge.”

SUHAIL KHANDWANI, Managing Trustee, Haji Ali Dargah & Mahim Dargah

 

“It is a matter of deep regret. Muslims are being systematically sidelined from key statutory and official bodies. Now even the Maharashtra State Haj Committee has not been spared. The motives may be questionable, but such actions will not succeed in weakening the community’s resolve.”

MAULANA MAHMOOD DARYABDI, General Secretary, All India Ulema Council

 

 


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