top of page

By:

Bhaskar Nath Biswal

13 May 2026 at 8:30:30 pm

E-Commerce’s Hidden Threat

The modern Indian marketplace no longer echoes exclusively with the chaotic bustle of traditional bazaars. Instead, it thrives within the silent, instantaneous clicks of smartphone screens. From monthly groceries to high-end electronics, digital retail has fundamentally altered how households across the country consume goods. This transition has undoubtedly unleashed unprecedented convenience, democratizing access to products for millions living outside metro cities. However, this...

E-Commerce’s Hidden Threat

The modern Indian marketplace no longer echoes exclusively with the chaotic bustle of traditional bazaars. Instead, it thrives within the silent, instantaneous clicks of smartphone screens. From monthly groceries to high-end electronics, digital retail has fundamentally altered how households across the country consume goods. This transition has undoubtedly unleashed unprecedented convenience, democratizing access to products for millions living outside metro cities. However, this hyper-connected landscape has also exposed a deeply troubling reality. As digital storefronts expand, so does the shadowy ecosystem of cybercriminals eager to exploit the trust and vulnerabilities of unsuspecting shoppers. The digital transaction, once celebrated as a triumph of modern engineering, is increasingly fraught with unseen hazards. Protecting consumers from e-shopping fraud has now become an urgent national imperative. Fraud Surge The sheer scale of India’s e-commerce revolution provides vital context for why online shopping has become such a high-stakes arena. Recent market estimates indicate that India’s e-commerce economy has surged well beyond $140 billion, driven by over 300 million active digital shoppers. Projections show this user base rapidly swelling toward 400 million, largely fuelled by deep internet penetration, affordable smart phones and seamless payment infrastructure like the Unified Payments Interface across Tier-2 and Tier-3 cities. Yet, this remarkable surge in commercial volume has been mirrored by an equally dramatic escalation in cybercrime statistics. Official records from the National Cyber Crime Reporting Portal reveal that citizens have filed over 3.8 million cyber fraud complaints, representing staggering financial losses exceeding Rs. 36,000 crore, with a significant portion stemming from fraudulent online retail schemes. Perhaps most alarming is the historical recovery rate, where less than one percent of stolen funds is successfully returned to victims once transactions cross cyber borders. Despite the pervasive presence of online threats, digital consumers frequently fall into predictable traps that expose them to severe risk. A primary misstep is the failure to maintain basic password hygiene, with millions of shoppers reusing weak or identical passwords across multiple e-commerce platforms and email accounts, enabling attackers to execute swift cascading breaches. Furthermore, shoppers frequently bypass critical verification steps in pursuit of speed, such as failing to verify whether a website domain uses secure, encrypted connections before typing in card credentials. Another widespread oversight is performing financial transactions over unsecured public Wi-Fi networks in cafes or transport hubs, which allows bad actors to intercept sensitive data packets in transit. Many consumers also neglect regular software updates on their smartphones, leaving unpatched security vulnerabilities wide open to malware. Above all, emotional urgency remains the greatest weakness. Impulsive buyers frequently ignore glaring red flags, such as suspicious payment requests or unverified seller profiles. Decoding Scams Recognizing that awareness is the frontline of defence, key industry players and digital safety advocates have begun taking structured action. A prominent example is the consumer handbook, ‘Your Guide to Safe Online Shopping’, developed by Safer Internet India and commissioned by Amazon. The initiative aims to demystify complex cyber security concepts and provide consumers with actionable, real-world tools to navigate the digital marketplace safely. The handbook shines a bright light on the most prevalent fraudulent tactics currently plaguing buyers. To combat these threats, the safety guide emphasizes a multi-layered approach to consumer protection. It urges shoppers to verify web addresses meticulously, refrain from sharing one-time passwords and avoid conducting transactions off authorized brand platforms. Equally important, the guide bridges the gap between technical vigilance and legal empowerment by outlining explicit consumer rights under Indian laws and detailing formal grievance redressal mechanisms. A sustainable defence against online shopping fraud requires an integrated, multi-stakeholder strategy that aligns consumer awareness, corporate accountability and robust law enforcement. E-commerce platforms must continue investing aggressively in advanced artificial intelligence tools to detect cloned websites, eliminate fake merchant accounts and intercept suspicious payment flows before they reach consumers. Concurrently, regulatory authorities and law enforcement agencies must strengthen real-time intervention frameworks, expanding initiatives like the 1930 cyber crime helpline and emergency account-freezing protocols to minimize financial damage when breaches happen. On the demand side, continuous public awareness campaigns, modelled after comprehensive handbooks, must reach deep into semi-urban and rural regions where first-time internet users are most susceptible to manipulation. Ultimately, building a safe digital shopping environment is about preserving trust. Only when digital literacy keeps pace with technological innovation can India truly reap the economic rewards of its e-commerce revolution without sacrificing the security of its citizens. (The writer is a former college Principal and Founder of Supporting Shoulders, an Odisha-based non-profit Trust. Views personal.)

Hurray! A Book Stalls Parliament

A retired general’s unpublished memoir has succeeded in briefly forcing India’s lawmakers to argue with ideas rather than one another.

I love following Indian politics from close quarters, however dirty, self-seeking and theatrical it may be. Yet I am drawn less to its daily intrigue than to the aroma of books and the knowledge-filled contents they carry. Between beautiful books and pitiable politics, books win hands down.


Consider, for a moment, the power of the written word. One is reminded of the old adage about the pen being mightier than the sword. In this instance, a book proved stronger than politicians. The Indian Parliament, meant to solve citizens’ problems, protect national borders, make life easier through a balanced budget, pass laws to save the innocent and punish the criminal, or take stern steps to curb corruption, found itself debating a book and its contents. What a heavenly interlude it turned out to be.


Instead of the irritating, financially burdensome slugfests between the treasury benches and the Opposition, what India witnessed over nearly ten days were heated discussions around a book written by a former Chief of Army Staff, General M. M. Naravane, who superannuated in April 2022. His memoir, which touches on warfare and military leadership and makes liberal references to China and Pakistan, is titled Four Stars of Destiny. It is to be published by Penguin Random House. An article on the book, available online, went viral long before the volume itself reached bookshops.


Irksome Manuscript

The frank description of a 42-year journey of a general whose military record has been spotless appears to have irked the government no end. That the officer was not appointed Chief of Defence Staff is a subject for another occasion. What mattered here was not the politics of promotion, but the politics of publication.


What gladdened me was the sudden shift of attention - from acrimonious charges and counter-charges - to a book. The Leader of the Opposition, Rahul Gandhi, was seen flashing it in the House. He was not permitted by the Speaker to read out excerpts, a procedural decision that falls squarely within the Speaker’s remit. That political skirmish is of lesser interest here. What matters more, at least in this column, is that a book rather than a slogan momentarily commanded Parliament’s attention.


The reaction was swift and theatrical. In retaliation, a plethora of books on Jawaharlal Nehru, his daughter Indira Gandhi, and the Emergency she imposed in the mid-1970s suddenly made their way into the sanctum sanctorum of Parliament. The resurfacing of books on Nehru and Indira - the bêtes noires of the BJP - amounted to a book-for-book response by ruling-party MPs, many of whom may not have read the volumes they were brandishing.


The Lok Sabha Library, with its vast and well-catalogued holdings, must have come to the rescue. Having visited it myself on several occasions, I can imagine how elated the staff of this great parliamentary library must have been to see books being taken off the shelves, dusted, and carried into the hollowed precincts of the Lower House. Old and pale volumes on Nehru, Indira, Lady Mountbatten and others, long untouched by most MPs, should feel grateful to Rahul Gandhi and M. M. Naravane for allowing them to see daylight again, this time inside the brand-new Parliament building designed by Bimal Patel.


A large section of Indians, frankly, does not expect modern-day politicians to be a well-read lot. There have been honourable exceptions. In the BJP, figures such as Atal Bihari Vajpayee, Sushma Swaraj, M. M. Joshi, L. K. Advani, Sumitra Mahajan and Subramanian Swamy stood apart. Across parties, stalwarts such as B. R. Ambedkar, Ram Manohar Lohia, Madhu Dandawate, Madhu Limaye, Piloo Mody, Indrajit Gupta, S. A. Dange, V. N. Gadgil, Somnath Chatterjee, Arjun Singh and, of course, Nehru himself were voracious readers.


Scholarly Arguments

They made scholarly arguments in Parliament, often supported by books from their personal libraries. I have had the privilege of seeing some of these collections. Many of these politicians were also frequent visitors to the Lok Sabha Library. Jairam Ramesh, a Congress MP and an author himself, remains one of its regular users. Admittedly, those were different times. Politics was more mature, and intellectual curiosity was not treated as a liability.


Trying to recall when a book last triggered such controversy in Parliament is an uphill task. School textbooks have caused smaller disturbances. It is unclear whether the Union Bank of India’s questionable decision to buy two lakh copies of a book by a former chief economic adviser agitated MPs even for a single day.


Salman Rushdie’s The Satanic Verses did ignite debate, though not with the intensity witnessed in February 2026. That book was banned in India for decades before the ban was lifted in 2025. Exiled Bangladeshi writer Taslima Nasrin, too, stirred a hornet’s nest in 2003 when Lajja (Shame) provoked widespread anger. Her autobiography Dwikhandito was banned in West Bengal. Those episodes reverberated through legislatures but rarely paralysed them.


Undoubtedly, Naravane’s yet-to-be-published book has made history. ‘The Four Stars of Destiny’ may not change the destiny of the retired general or Rahul Gandhi, but book aficionados like me are glad about Gandhi and Naravane for letting a book dominate the Indian Parliament. Long live books!


(The writer is a senior political and environmental journalist based in Bhopal. Views personal.)

Comments

bottom of page