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By:

Minal Sancheti

2 May 2026 at 12:26:53 pm

BEST strike paralyses Mumbai

Mumbai: For Sai More, an LIC agent, the Friday commute from his home in Century Bazar, Worli to work place in Churchgate, proved as an expensive affair. On a normal day, he spends Rs 12 on a BEST bus fare till Dadar station and then takes the local train to Churchgate. However, he had to shell out more money than his usual spending on the travel. Thanks to the strike by BEST Samyukt Kamgar Kruti Samiti, a joint action committee comprising 12 unions, pressing for its demands of better wages...

BEST strike paralyses Mumbai

Mumbai: For Sai More, an LIC agent, the Friday commute from his home in Century Bazar, Worli to work place in Churchgate, proved as an expensive affair. On a normal day, he spends Rs 12 on a BEST bus fare till Dadar station and then takes the local train to Churchgate. However, he had to shell out more money than his usual spending on the travel. Thanks to the strike by BEST Samyukt Kamgar Kruti Samiti, a joint action committee comprising 12 unions, pressing for its demands of better wages and working conditions. The strike paralysed the city’s second life line – the BEST bus. Only 32 of 2,766 buses were operated in the city in a rare collapse of the transport system. The strike forced the government to hold a meeting with the officials and workers later in the day to discuss their demands. More, the sole bread winner in this family, earns Rs 25,000 a month. When he learned about the BEST strike the first went to Aqua Line metro. He boarded the crowded metro from Worli and got down at Dadar. Then he took a local train to Churchgate and hired a share taxi to his office at Nariman Point. “I travel from Dadar to Nariman Point every day using bus and train. But today we faced difficulty because there were no buses. My colleagues and I went together to our office by cab.” The Samiti has been pressing for three demands. Rangnath Satavase, a representative of the Samiti, said, “We don’t want an independent budget for the BEST. You should include it with the BMC’s budget. The employees are facing issues due to salary arrears since 2016. We demand proper wages from 2016 to 2026 and apply seventh Pay Commission recommendations to the BEST workers. The wet lease workers should be included in the BEST as its workers and they should get minimum wages.” The BEST bus operators face many issues because there are fewer BEST buses that are working every day. This makes their work difficult. They complain that their salary has not increased since a long time. Vaishali Chavan, a bus conductor, said, “My salary is Rs 18,000 and I don’t get holidays. Now since they have reduced the number of buses, it is difficult to manage the huge number of passenger crowds. This makes our job tough. So, we demand higher wages and better work conditions.” The operators also claim that they don’t get any holidays except one weekly off. They have to work even during festivals, and if they don’t, their salary gets deducted. Imran Sheikh, a bus driver, said, “We don’t get equal wages. The salary ranges from Rs 20,000 to Rs 25,000 per month without any holidays. We just get one weekly holiday, but other than that we have to work even on the Labourer’s Day, Gandhi Jayanti, Diwali and Ramzan. If we take leave because of some emergency work, they cut our salaries.” He has been working for two years. “Some of my colleagues have been working for more than five years. Even their salaries have been the same. They promise they will increase, but they never do, and there is no bonus given.” Trushna Vishwasrao, chairperson of the BEST Committee, criticised the workers and said they should not have gone on strike when the BEST is already going through a loss. She said, “We agree with their demands, and we will fulfill it, so there is no need for a strike. It takes time to implement all the demands. We have got a gratuity of Rs five crores that we will be using to compensate the salary, and more funds will be coming, which we will use to fulfill their demands.” She said BEST is running at a deficit in any way. Their strike has also troubled the common public who depend on the BEST buses to travel. Commuters Stranded The strike left commuters stranded during the morning rush hour, with long queues seen at bus stops across the city. They later scrambled for already packed local trains, Metro services, autos, and cabs to reach their workplace. A spokesperson of the civic undertaking said only 48 buses were on Mumbai's roads during the day while some others were forced to return to depots after incidents of stone-pelting and obstruction by striking employees. BEST is Mumbai's second-largest public transport provider after the suburban railway network and carries around 25 lakh passengers daily through its bus services. It also supplies electricity to more than 10 lakh consumers in south and central Mumbai. However, union leaders claimed the strike was 100 per cent successful on the first day. Both transport and power divisions of the BEST took part in the strike. However, power supply to BEST customers in the island city remained unaffected by the agitation. Many passengers were forced to rely on alternative modes of transport, such as suburban trains, Metro services, autorickshaws, taxis, and app-based cabs, while others reported delays in reaching their workplaces and educational institutions. "During weekdays, I travel to work by public transport, but today I took my bike out as there were no buses on the roads," said Sachin Nalawade, who works as a consultant. The strike commenced despite an ad-interim order passed by an industrial court restraining employees from resorting to a strike and the Maharashtra government's invocation of the Maharashtra Essential Services Maintenance Act (MESMA), which prohibits the disruption of essential services. “Shared autorickshaws usually charge Rs 30 from Bharat Nagar to Bandra or Kurla, but today drivers were charging as they pleased. Some were demanding Rs 40 to Rs 50,” an employee of the Securities and Exchange Board of India (SEBI) said. "The issue is not merely that of workers. It is the outcome of the BJP-led Mahayuti government's negligence and wrong policies. It was known to the administration that employees were planning to go on strike. Was the government asleep until lakhs of Mumbaikars were held to ransom? Who will take responsibility for allowing the situation to deteriorate to the point where BEST services came to a halt?" Varsha Gaikwad, President, Mumbai Congress

Ultramodern Times: Laughing at the Machine in the Age of AI

When my generation first watched Modern Times, we laughed easily. The scenes were funny, and the central character unforgettable. That character was the Tramp, a small man in an oversized coat, tight trousers, worn shoes, a bowler hat, and a thin walking stick. For many readers today, the Tramp may need a brief introduction. Charlie Chaplin created him to represent an ordinary person, poor, vulnerable, often confused, but never without dignity or hope. Yet beneath the laughter, we sensed a warning. You need not know the film; its images make the message easy to grasp.


In Modern Times, the Tramp becomes humanity itself, caught inside the machinery of industrial progress. He works on an assembly line, tightening bolts again and again as the speed keeps rising. His body starts moving like a machine. His hands keep turning imaginary nuts even after he steps away. He is pulled into giant gears, pushed along conveyor belts, and made to eat through a feeding device designed to remove lunch breaks. These scenes are genuinely funny, yet their meaning is serious. When efficiency becomes the only goal, people are treated like tools, not humans.


Human Cogs

The film was released in 1936, a time when factories and machines were celebrated across the world. Industrial growth was seen as success. Speed was praised. Productivity was admired almost without question. Chaplin did not deny that machines brought benefits. What he questioned was blind belief. Through humour rather than speeches, he asked a simple question. If progress harms health, dignity, and peace of mind, can we still call it progress?


For many of us who watched this film while growing up, Modern Times shaped our thinking. We admired science and technology, but we also learned to be careful. Chaplin showed that technology is never just about tools. It shapes how people work, live, and think. It can reduce physical labour, but it can also increase pressure and control. Chaplin did not reject machines. He warned us against letting systems set the terms of our lives.


One of his boldest choices was to keep the film mostly silent, even though sound films were already popular. This gave the story a universal quality. Without spoken words, the struggle was easy to understand anywhere. The machines were loud. The Tramp struggled silently. No explanation was needed.


Now imagine Chaplin alive today, deciding to make Ultramodern Times. The setting would no longer be a noisy factory full of gears and belts. The machines would be quieter, smaller, and often invisible. Yet their influence would be greater. The age of iron and steam would give way to the age of software, data, and artificial intelligence.


The modern Tramp might sit in front of several screens, eyes fixed, fingers moving without rest. Instead of tightening bolts, he would be clicking, scrolling, replying, and filling forms. Algorithms would decide how fast he must work, what tasks matter, and how his performance is scored. Notifications would replace factory whistles. Work would not end when he left the office. It would follow him home, into evenings.


Chaplin might show the Tramp proudly wearing a smartwatch. It would count steps, heartbeats, sleep hours, and productivity. The joke would be gentle but unsettling. The device promises control, yet the Tramp becomes anxious when the numbers do not look right. He stops listening to his body. He listens to data instead. Control is no longer enforced by steel, but by dashboards, ratings, and alerts.


Synthetic Thought

A classroom would likely appear in this ultramodern film. Students would stare at tablets and laptops while a teacher struggles to hold attention. Information would be everywhere, instantly available through digital tools and AI assistants, but understanding would be thin. Attendance would be perfect, recorded automatically, yet curiosity would be missing.


Artificial intelligence would offer Chaplin rich material for humour. The Tramp might receive perfectly written reports generated in seconds, while he struggles to write a single honest paragraph. Speed would defeat reflection. Polished language would replace original thought. The audience would laugh, then pause. What do we gain when machines help us write, and what do we lose if we stop practising thinking?


Social media would appear as another invisible factory. Chaplin might show crowds more interested in photographing themselves than observing the world. The Tramp could do a real act of kindness that goes unnoticed because no camera records it. A staged gesture, however, would earn applause, likes, and brief fame. When visibility matters more than value, behaviour changes.


Automation and jobs would remain central themes. The Tramp might carefully train an AI system to do his work. He would feel proud of helping progress. Then he would discover that the system has replaced him. The humour would lie in his confusion. He followed the rules. He embraced efficiency. Yet efficiency had no place for him afterward.


Still, Chaplin would not end Ultramodern Times in despair. Modern Times did not do that either. Even when everything goes wrong, the Tramp walks forward, hopeful, beside his companion. Chaplin believed that creativity, empathy, and humour cannot be automated or coded.


This belief remains his greatest lesson for the age of AI. Technology moves in sudden leaps. Humanity moves slowly. When the two fall out of balance, problems appear. Chaplin showed this gap without preaching, trusting laughter to carry the truth.


Nearly a century later, Modern Times remains a mirror. The machines have changed. The questions have not. Does technology make life better, or only faster? Does efficiency improve well-being, or just output? Are we using intelligent machines, or are they quietly shaping us?


Chaplin reminds us that progress has meaning only when it improves human life. Machines may become faster, smarter, and more powerful, but they cannot decide what is right or worthwhile. That responsibility remains with people. The real danger lies not in AI itself, but in letting technology race ahead without human judgment, care and balance.


(The author is an ANRF Prime Minister Professor at COEP Technological University, Pune; former Director of the Agharkar Research Institute, Pune; and former Visiting Professor at IIT Bombay. Views personal.)

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