The Mumbai Metropolitan Region Development Authority (MMRDA) has been feted as a model bureaucrat on paper, at least. Under the state government’s 150 Days Sevakarmi Plus Programme, it recently clinched the top rank. In the parallel 150 Days E-Governance Reform Programme, it placed fourth - no small feat in a state keen to advertise its digital credentials. The larger point is such metrics, however carefully designed, measure processes more than outcomes. They reward complian