top of page

By:

Sumit Ranjan Das

21 August 2024 at 4:08:59 pm

UPI Must Stay Free

AI Generated Image Yesterday, I went to my neighbourhood shop to buy aloo chop and vegetable chop to eat with muri. I reached for my phone to pay by UPI, as I do for almost everything. The shopkeeper stopped me. “This is the last time we’ll accept UPI. From tomorrow, CASH ONLY.” I didn’t argue or explain that payments up to Rs. 2,000 remain free. It would have been a waste of breath. So I let it go, but I kept thinking about it on the walk home because I think I know what he was afraid of....

UPI Must Stay Free

AI Generated Image Yesterday, I went to my neighbourhood shop to buy aloo chop and vegetable chop to eat with muri. I reached for my phone to pay by UPI, as I do for almost everything. The shopkeeper stopped me. “This is the last time we’ll accept UPI. From tomorrow, CASH ONLY.” I didn’t argue or explain that payments up to Rs. 2,000 remain free. It would have been a waste of breath. So I let it go, but I kept thinking about it on the walk home because I think I know what he was afraid of. Picture a vegetable vendor with a pushcart at the corner of your lane. Call him Ramesh. He studied up to Class 8. Two years ago, he put a QR code on his cart because someone told him one thing: “Bhaiya, UPI is free. The money comes straight to your bank.” That one sentence did more for Digital India than any seminar. No card machine, no fee, no paperwork. Now tell Ramesh that a Merchant Discount Rate (MDR) may apply to specified transactions above Rs. 2,000, subject to exemptions. He won’t argue. He will put up a board: CASH ONLY. MDR is the fee a merchant pays to accept a digital payment, and UPI has been free for merchants since 2020. The new framework proposes a fee of 0.4 per cent on specified merchant transactions above Rs. 2,000, with a cap of Rs. 300 on transactions above Rs. 75,000. Payments up to Rs. 2,000 remain free. Person-to-person transfers are not covered, and under the announced plan, customers are not charged directly. On a Rs. 10,000 merchant payment, the merchant would pay Rs. 40. Small merchants receiving less than Rs. 1,00,000 a month through UPI were proposed to be exempt. One report adds that the committee was reportedly considering exempting businesses with annual turnover of up to Rs. 40 lakh. On October 13, the National Payments Corporation of India (NPCI) said the fee, due to be implemented on October 15, would be introduced immediately after Diwali, on a date to be notified separately. The decision merley postpones the fee. Consider Ramesh again. Suppose he sells Rs. 5,000 worth of vegetables a day, mostly through payments of Rs. 30 to Rs. 300. That amounts to around Rs. 1,50,000 a month, or roughly Rs. 18 lakh a year. Every one of his payments is below Rs. 2,000, so under the proposal, they remain free. But his monthly receipts exceed Rs. 1 lakh, which means he cannot simply assume that the small-merchant exemption covers him. Who will tell him? Who will explain it in Bengali, Hindi or Maithili, at his cart, in two minutes? A vendor who cannot understand the rules will choose the option that feels safest: cash. Cash is not the enemy. But for a small merchant, it also means hunting for change and losing customers who do not have it, facing the risk of theft, loss and counterfeit notes, spending time counting, storing and depositing money, and having fewer digital records to show a bank when seeking credit. “Free” does not mean UPI costs nothing to run. Security, fraud control, banking systems and customer support all require money. In March 2025, the Union Cabinet approved an incentive of Rs. 1,500 crore for low-value BHIM UPI merchant transactions for the financial year 2024–25. Genuine welfare must never be treated as a piggy bank. Every rupee, whether spent on welfare or infrastructure, should deliver greater value. Five measures would help keep UPI simple. First, person-to-person UPI transfers must remain free. Sending money to family should never come with an unexpected charge. Second, protection for small merchants must be straightforward. Thela-walas, tea stalls and kirana shops need one clear exemption, not five clever ones. Third, UPI must be funded transparently. The government and relevant institutions should publish what it costs to run the system, how much public money supports it, how much any proposed fee collects and what results follow. Fourth, the rules must be explained in local languages. A one-page notice or a short voice message through a payment app would reach Ramesh faster than a 20-page circular. Finally, the impact must be measured before any fee is extended. Changes in small-merchant acceptance and transaction volumes should guide the next step. India did not build UPI by making it clever. It built it by making it simple and free. (The writer is a Cost and Management Accountant and founder of TaxoDas. Views personal.)

How You Carry Success

Apr 3
3 min read

Success in business is often presented as a sequence of well-timed decisions, strategic clarity, and consistent execution. Narratives are carefully shaped to reflect growth, resilience, and eventual triumph. Yet, what remains less explored is not the success itself, but how individuals choose to carry that success once they achieve it.


Recently, I observed a founder whose journey offered a compelling perspective on this distinction. Trained as an engineer, he ventured into a field far removed from his expertise early in his career. That first venture did not succeed. It would have been easy to frame that experience as an exception or distance it from his present reality. Instead, he did something far more unusual.


In a room filled with accomplished professionals, he spoke openly about that failure. There was no attempt to soften the narrative or repackage it into something more palatable. He shared it with clarity and composure, treating it not as a flaw in his journey, but as a foundational part of it.


What followed in his career was, by all standards, impressive. He went on to build a company in the education sector that now operates successfully with a capable team and a structure that allows it to function beyond his individual presence. The business has grown, the organisation has stabilised, and his position as a founder is firmly established.


Yet what stood out most was not the scale of his success, but the manner in which he carried it.


His tone remained measured, his presence grounded, and his interactions with others reflected a genuine sense of respect. He ensured that people around him felt acknowledged and welcome, regardless of their position. There was no visible need to assert authority, no effort to dominate the room, and no trace of defensiveness when speaking about his past.


In that moment, something important became clear.


Success does not automatically translate into a strong personal brand. How one carries that success determines how it is experienced by others.


In professional environments, people are constantly forming impressions, often without realising it. They are not only observing achievements; they are interpreting behaviour. They notice whether someone speaks with openness or guardedness, whether they acknowledge their journey honestly or present a curated version of it, and whether their success has made them more accessible or more distant.


This is where a subtle but significant divide begins to appear. Many professionals, as they grow, begin to protect their image more carefully. Failures are edited out, narratives are refined, and conversations become increasingly controlled. The intention is often to maintain credibility. However, what is sometimes overlooked is that excessive control can create distance. It can make interactions feel less authentic and, over time, less trustworthy.


Others take a different approach. They recognise that credibility is not weakened by honesty; it is strengthened by it. They understand that acknowledging failure does not reduce authority, but reinforces it. It signals confidence that is not dependent on perfection, and a sense of self that is not threatened by past outcomes.


This distinction is not always obvious, but it is deeply felt. People are naturally drawn to individuals who appear secure in their own journey. It creates a sense of ease, a willingness to engage, and a level of trust that cannot be manufactured through carefully constructed messaging alone. In many cases, professionals do not realise when this shift begins to occur.


What starts as a desire to present oneself well can gradually turn into an unconscious effort to appear flawless. Over time, this can limit how others relate to them, even if their achievements continue to grow. For founders and senior professionals, this becomes an important point of reflection. Not as a correction, but as an opportunity.


The question is not whether success has been achieved, but how that success is being experienced by others.


If you are looking to build a personal brand that reflects not only your accomplishments but also your depth, relatability, and long-term influence, it may be worth examining how your story is being communicated. I offer a limited number of complimentary consultation conversations for individuals who wish to refine their personal brand and shape it into something meaningful and enduring.


You may explore this further here: https://sprect.com/pro/divyaaadvaani Sometimes, it is not success alone, but the way it is carried, that defines lasting impact.


(The author is a personal branding expert. She has clients from 14+ countries. Views personal.)

Comments


bottom of page