top of page

By:

Kiran D. Tare

21 August 2024 at 11:23:13 am

From Mumbai to Meta

Kunal Shah’s rise from city entrepreneur to global head of WhatsApp signals that India is producing genuine architects of the digital age. For much of the internet era, the world’s defining digital products were imagined in California. The next chapter looks markedly different. Artificial intelligence, digital finance and ubiquitous connectivity have flattened the distance between Silicon Valley and the rest of the world. Increasingly, the most interesting ideas are emerging not merely from...

From Mumbai to Meta

Kunal Shah’s rise from city entrepreneur to global head of WhatsApp signals that India is producing genuine architects of the digital age. For much of the internet era, the world’s defining digital products were imagined in California. The next chapter looks markedly different. Artificial intelligence, digital finance and ubiquitous connectivity have flattened the distance between Silicon Valley and the rest of the world. Increasingly, the most interesting ideas are emerging not merely from American technology giants but other countries. Few people embody that transition better than Kunal Shah. His recent appointment as the global head of WhatsApp, following Meta’s $900 million investment in CRED, represents the arrival of an Indian entrepreneur at the helm of one of the world’s most consequential digital platforms. Unlike many celebrated founders whose credentials begin with engineering degrees, Shah’s intellectual roots lie elsewhere. A graduate in philosophy from Mumbai’s Wilson College, he briefly enrolled for an MBA. However, rather than collecting qualifications, he accumulated ideas, ranging effortlessly across economics, psychology, incentives and consumer behaviour. His social-media essays and public lectures have acquired an almost cult following among entrepreneurs because they treat business less as accounting than as applied anthropology. His entrepreneurial journey mirrors India’s own digital awakening. Long before smartphones transformed everyday commerce, Shah recognised that friction was the enemy of adoption. His first venture, FreeCharge, helped familiarise millions of Indians with digital payments during a period when cash remained king. Its success made him one of the pioneers of India’s fintech revolution. Following its sale, Shah resisted the temptation to launch another fashionable startup immediately. Instead, he spent years investing in young companies, observing founders and dissecting consumer behaviour with the patience of an academic. That unusually reflective interlude shaped CRED, the company he founded in 2018 around a deceptively simple proposition that trust should carry economic value. Many regarded the idea as eccentric. Why reward consumers merely for paying their credit-card bills on time? But Shah saw something deeper. Modern economies increasingly depend upon trust and reputation. CRED transformed disciplined financial behaviour into a platform that eventually expanded into lending, commerce, insurance, wealth management and payments. Today the company serves around 17 million monthly active members, and has attracted more than $900 million from global investors. It generates annual revenues of roughly $325 million. Importantly, these figures signify that patient product thinking can triumph over fashionable exuberance. Shah’s influence extends well beyond the companies he has founded. He has become perhaps India’s most prolific angel investor, backing more than 250 startups while mentoring hundreds of entrepreneurs. His counsel has shaped businesses across sectors, while advisory roles with Peak XV Partners, Pine Labs and industry bodies have given him an outsized influence over the direction of India’s startup ecosystem. Shah has consistently argued that enduring businesses are built not on funding rounds but on understanding incentives, habits and human psychology. Those qualities explain why Meta came calling. Mark Zuckerberg praised Shah’s “builder mentality” while Meta’s Chief Product Officer, Chris Cox, highlighted his grasp of how WhatsApp fits into people’s everyday lives. That endorsement recognises that the future of messaging lies increasingly beyond messaging itself. Artificial intelligence, digital payments, commerce and business communication are converging into a single ecosystem. Few executives possess practical experience across all four domains. India offers perhaps the clearest glimpse of that future. It is WhatsApp’s largest market, its most sophisticated laboratory for business messaging and an increasingly important arena for digital payments. Shah understands this ecosystem instinctively because he helped build it. His career has unfolded alongside India’s digital public infrastructure, the smartphone revolution and the emergence of one of the world's most dynamic entrepreneurial cultures. There is something symbolically satisfying about the appointment. While technology has long celebrated engineers who solve computational problems, Shah belongs to a different tradition of the entrepreneur who begins by asking why people behave as they do. His greatest strength lies in understanding incentives, trust and networks. History suggests that the most transformative technology leaders are rarely prisoners of technology alone. They are students of people. In elevating Kunal Shah to lead WhatsApp, Meta is betting that the next era of the internet will be shaped less by algorithms than by a deeper understanding of the billions of human beings who use them. Judging by Shah’s career so far, that is a wager with every chance of paying handsome dividends.

Anti-Dalit mindset: Rahul Gandhi slams BJP after leader 'purifies' Rajasthan temple

  • PTI
  • Apr 9, 2025
  • 2 min read


Congress leader Rahul Gandhi on Wednesday accused the BJP of having an "anti-Dalit mindset" after its leader sprinkled Ganga water at a Ram temple in Rajasthan's Alwar to "purify" it following Congress' Tikaram Jully's participation in the consecration ceremony there.


He also asserted that the country will be run by the Constitution and its ideals, not by 'Manusmriti' "which considers Bahujans as second class citizens".


The Congress on Tuesday had accused the BJP of being "anti-Dalit" and demanded an apology from its top leadership after a party leader sprinkled Ganga water at a Ram temple in Alwar to "purify" it following Jully's participation in the consecration ceremony there.


Referring to the incident, Gandhi said in a post in Hindi on X, "Another example of BJP's anti-Dalit and Manuvadi thinking! BJP has been continuously insulting Dalits and attacking the Constitution."


"That is why it is important not just to respect the Constitution but also to protect it.


Modi Ji, the country will be run by the Constitution and its ideals, not by Manusmriti which considers Bahujans as second class citizens," Gandhi, who is here to attend the AICC aession said.


Congress leaders, including Jully and former chief minister Ashok Gehlot, have termed Gyandev Ahuja's act an insult to Dalits, but the BJP leader denied the charge.

Maintaining that there was no caste angle to his act, Ahuja, however, defended his action, saying Congress leaders have "no moral authority" to attend such ceremonies as the party's leadership had questioned the existence of Lord Ram and "boycotted" the consecration ceremony in Ayodhya last year.

The consecration ceremony at the Ram temple in a residential society of Alwar was held on Sunday on the occasion of Ram Navami and Jully was in attendance.

On Monday, Ahuja said the consecration ceremony was a "good programme", but there were some "discrepancies".


"I went there today and sprinkled Ganga water to purify the temple premises," he told reporters in Alwar.


"The Congress' former president Sonia Gandhi had got affidavits submitted in court, calling Lord Ram mythical.


Mallikarjun Kharge, Sonia Gandhi and Rahul Gandhi boycotted the historic Ram temple consecration ceremony in Ayodhya. So the party leaders have no moral authority to attend such programmes," he said.


When contacted, Ahuja told PTI that he took the step because of Congress leaders' view and approach towards Lord Ram and not because Jully is a "Dalit".


Jully, on the other hand, claimed that Ahuja's act was indicative of the BJP's mentality towards Dalits.


He claimed it was not only an attack on his faith but also an effort to promote the crime of untouchability

 
 
 

Comments

bottom of page