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By:

Rahul Kulkarni

30 March 2025 at 3:32:54 pm

Psychological Safety, The Prerequisite for Modernisation

If people can’t tell you the truth, your dashboards will lie for them. So now you finally have what most leaders think they need: a system. And yet… the system still doesn’t show the truth. Numbers look “clean”. Reports look “reasonable”. Problems show up late. Bad news arrives only when it becomes a fire. This is where many leaders get fooled. They look at the dashboard and think, “Great, we’re improving.” And then reality punches them. A shipment fails. A customer escalates. A vendor...

Psychological Safety, The Prerequisite for Modernisation

If people can’t tell you the truth, your dashboards will lie for them. So now you finally have what most leaders think they need: a system. And yet… the system still doesn’t show the truth. Numbers look “clean”. Reports look “reasonable”. Problems show up late. Bad news arrives only when it becomes a fire. This is where many leaders get fooled. They look at the dashboard and think, “Great, we’re improving.” And then reality punches them. A shipment fails. A customer escalates. A vendor refuses. Cash gets stuck. Quality blows up. The issue is not your tool. The issue is fear. Which Seat? Inherited seat: people fear disappointing you, so they hide issues until they’re unavoidable. Hired seat: people fear you’ll judge them, so they show you what looks good. Promoted seat: people fear the relationship has changed, so they become careful and political. Different seats. Same outcome: silence. Doctor-Patient Problem Think about a doctor. The doctor can be brilliant. The hospital can be world-class. The tests can be advanced. But if the patient hides symptoms, the diagnosis will be wrong. Not because the doctor is bad. Because the input is false. That’s what modernisation looks like without psychological safety. You can buy software. You can design processes. You can set up dashboards. But if people can’t tell you the truth, your “data” will become polite fiction. And you’ll make confident decisions on top of fiction. What Is Safety? People hear “psychological safety” and imagine a soft HR concept. It’s not soft. It’s operational. Amy Edmondson, who researched this deeply, describes it simply: a climate where people feel safe to speak up, admit mistakes, ask questions, and raise bad news without being punished or humiliated. In MSME language, it means: “If I report a problem, I won’t be insulted.” “If I admit a mistake, I won’t be made a permanent example.” “If I raise a risk early, I won’t be told I’m negative.” “If I tell the truth, I won’t lose my standing.” If those beliefs don’t exist, people will still “cooperate” but it will be theatre. Hidden Blocker Low-data firms don’t naturally produce truth. They produce stories. Why? Because stories protect people. A late dispatch becomes: “customer changed plan”A defect becomes: “labour issue”A missed purchase becomes: “vendor problem”A cash delay becomes: “accounts is slow” Each story may contain some truth. But the function of the story is usually protection. So when you introduce digitisation, something changes: Now the story has to match a number. And if the number can expose someone, the system will do the only thing it knows: It will manage the number. That’s how dashboards become lies. Not because people are dishonest by nature.Because honesty has become unsafe. The Signs Bad news comes late, always. Meetings are full of explanations, not facts. “No issues” is the most common update. Problems are discovered by customers, not internally. People speak more in corridors than in review meetings. Everyone looks busy, but nothing is owned. If you see these signs, your modernisation effort is at risk. Because the system will look healthy until it breaks. Most leaders don’t wake up and say, “Let me create fear.” They kill safety through small habits: Sarcasm in meetings Public scolding Reacting emotionally to bad news Asking “who did this?” before asking “why did this happen?” Using pilot data for appraisal Praising only “good numbers” and punishing messy truths One harsh moment teaches the room a long lesson. After that, people stop volunteering reality. They start managing perception. Field Test Pick one recent failure. Not the biggest scandal. A real, medium-sized problem. Gather the involved people for 30–45 minutes. Then follow three rules: Start with the line: “This is not a blame meeting. This is a learning meeting.” And mean it. Ask only these questions: What happened, in sequence? Where did the handoff break? What made the wrong action feel reasonable at the time? What one change reduces the chance of repeat? No names, no insults, no ‘how can you’ If someone makes it personal, you bring it back to the process and the moment. Now the most important part: Track whether people volunteer issues unprompted in the next two weeks. That is the real signal. If people start bringing small problems early, safety is rising. If they stay silent and “all good”, your system is still running on fear. (The writer is a Chartered Accountant based in Thane. Views personal.)

Vajpayee’s legacy lives on

Updated: Jan 2, 2025

Vajpayee’s legacy

Delivering one of his more famous speeches at the BJP’s inaugural convention at Shivaji Park in Mumbai, Atal Bihari Vajpayee predicted on December 30, 1984 with his signature flourish: ‘Andhera chhatega, suraj niklega, kamal khilega’ (darkness will end, the sun will rise, lotus will bloom).


As his birth centenary arrives, his words have aged well, with the BJP returning to power for a third straight term at the centre and lotus in full bloom.


If Prime Minister Narendra Modi made the BJP’s cultural agenda the centre of national politics, Vajpayee helped the party occupy this centre when its cultural agenda was considered an anathema.


A statesman politician and a peerless orator, India’s first non-Congress prime minister to have served a full-term commanded respect and affection from across the political aisle and stood tall with his innate democratic spirit, honed through decades in opposition, in a politics crowded with powerful satraps.


The three-time prime minister was the original builder of coalition politics at the national level, successfully running an alliance government for a full term while navigating some of the biggest national crises, including the plane hijack in 1999 and the terror attack on Parliament in 2001, both with direct links to Pakistan.


His government’s measured handling of the two incidents drew criticism from some quarters, including right wing organisations considered ideologically affiliated to the BJP but less than friendly to him for not pushing their cultural and economic agenda, but his standing ensured that he faced no political threat or popular backlash.


And even as he was still smarting from the fall of his government by one vote in the Lok Sabha in April 1999, his firm military and deft diplomatic response to Pakistan’s intrusion into Kargil as the head of a caretaker government earned him plaudits and powered the BJP-led National Democratic Alliance to a more stable majority, ensuring him a full term at the helm.


Ashok Tandon, media adviser to Vajpayee during his six-year stint as PM, said besides being an outstanding parliamentarian who did his bit in “strengthening the roots of parliamentary democracy” after entering the Lok Sabha for the first time in 1957, he brought “good governance” at the centre of agenda as the head of government.


“Good governance was his landmark contribution. He headed a diverse coalition of parties and kept them together, while pursuing policies which helped the country in every field,” he told PTI, citing the launch of Sarva Shiksha Abhiyan, PM Gramin Sadak Yojna and the Golden Quadrilateral highway project under his stewardship.


It was his boost to reforms, disinvestment and infra projects that made the idea of seven to eight per cent growth rate possible and his government legislated fiscal prudence through the FRBM Act in 2003.


However, the fruits of reforms came a little too late and this coupled with the BJP’s political missteps, especially in the crucial state of Uttar Pradesh, and the Congress-led UPA’s harnessing of rural distress delivered a shock defeat to Vajpayee in 2004 amid a decline in his health.


His public appearances were limited, he campaigned last for his party in the 2007 assembly polls in Uttar Pradesh before slowly fading away from the public eye as dementia hit him. He died in 2018.


The Modi government began observing his birth anniversary as “Good Governance Day” and bestowed Bharat Ratna on him in 2015.


An impressive mix of tradition and modernity in his world view, Vajpayee, a full-time RSS worker before being sent by the Hindutva organisation to the Jana Sangh in 1951 when the party was founded, maintained a lifelong adherence to the Sangh’s values even though he at times resented its methods.


Unlike his lifelong companion L K Advani, who despite being an ideological hardliner and more invested organisational leader fell from the RSS’s grace due to his public airing of views, including his ill-fated praise of M A Jinnah, that were bound to antagonise the Hindutva organisation, Vajpayee used his cultivated ambivalence and gifted articulation to shape his image of a moderate while never crossing swords with it.


The only time he openly denounced a polarising Hindutva cause was when the Babri mosque was demolished in 1992, but his stand was considered an act of political pragmatism necessary for the BJP to realise its political ambitions after fetching merely two seats in the 1984 polls.


With the moderate, poet-at-heart and statesman-like Vajpayee as the BJP’s prime ministerial face and the party agreeing to put a moratorium on its contentious ideological planks of the Rem temple construction, Article 370 repeal and the Uniform Civil Code, regional parties from across the country were drawn as he led them to poll wins.


His passionate moves to improve ties with Pakistan resulted in his spectacular journey to Lahore in a bus in February 1999 and then hosting the Agra Summit with Pakistan’s president Pervez Musharraf in 2001 but they met with little success.


As the army chief before he deposed prime minister Nawaz Sharif, Musharraf was behind his country’s misadventure in Kargil, which followed months after Vajpayee’s bus journey.


However, Vajpayee’s famous invocation of ‘Insaniyat, Jamhuriyat, Kashmiriyat’ to resolve the issues afflicting Jammu and Kashmir won him lifelong admirers in the Muslim-majority Valley. Prime Minister Narendra Modi too recalled the phrase in his Independence Day speech in 2018 to reach out to people there.


A mesmerising orator who was keenly informed of Indian traditions and history, Vajpayee was as captivating in speaking on Ramcharitmanas as addressing in Parliament.


Tandon said former Tamil Nadu chief minister and MP C N Annadurai was once caught rushing to Lok Sabha to hear Vajpayee’s speech even though he understood not much of Hindi.


A lifelong bachelor, he was first elected to the Lok Sabha in 1957 from Balrampur in Uttar Pradesh in India’s second general elections. His maiden speech in Parliament so impressed his peers and colleagues that the then Prime Minister Jawaharlal Nehru is said to have introduced Vajpayee to a visiting foreign dignitary thus: “This young man one day will become the country’s prime minister.”


When Vajpayee became India’s foreign minister in the Janata Party government in 1977, he expressed his disapproval of the removal of Nehru’s portrait from South Block and got it restored, an evidence of bipartisanship. As a minister he made an impressive and first Hindi speech in the United Nations General Assembly.


Well-versed in English, his oratory was at its best in Hindi. With his well-timed wit and carefully chosen words delivered with trademark long pauses, his words resonated with all those who came in contact with him -- the common man, politicians, bureaucrats, students and world leaders.


During his second term as prime minister, Vajpayee ordered nuclear tests in May 1998 in a strategic move while at the same time announcing a moratorium on future testing. He followed this up with peace overtures to Pakistan.


Vajpayee was born on December 25, 1924, in Gwalior, Madhya Pradesh to a schoolteacher, Krishna Bihari Vajpayee, and Krishna Devi.


After schooling, he graduated from Victoria College in Gwalior, now known as Laxmi Bai College. He did his M.A. in political science from DAV College in Kanpur. Following a brief flirtation with communism, he became a full-time worker of RSS in 1947.


Vajpayee subsequently entered journalism and was editor of Rashtradharma, a Hindi monthly, the Panchjanya Hindi weekly and the dailies, Swadesh and Veer Arjun.


He became a close follower of Syama Prasad Mookerjee, the founder of the Bharatiya Jana Sangh, the precursor to the BJP.


A bachelor and a foodie, he found a lifelong companion in Rajkumari Kaul and adopted her daughter.


Also a poet, his words “Chhote man se koi bada nahin hota, toote man se koi khada nahin hota” continue to be quoted by the advocates of big heart and broad mind in public life.


A man of consensus and dialogue, he was firmly opposed to MPs resorting to unparliamentary tactics like storming the Well to disrupt Parliament.

Tandon says it is ironical that parliamentarians keep remembering him but do not follow him.

-PTI

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